Browse Search
Home : Service2000 : "The file could not be found" message when starting ServiceShop Client on systems with BitDefender
Q10109 - INFO: "The file could not be found" message when starting ServiceShop Client on systems with BitDefender

For no apparent reason, BitDefender may detect ServiceShop Client.exe as infected.

As a result the file either gets deleted or quarantined and subsequent attempts to reinstall the ServiceShop Network client fail with the same result.

Customers with a current 3rd Party Product Support agreement may contact GenesisFour in order to disable live scanning or assistance with uninstalling BitDefender:  http://dev.genesisfour.com:81/HS/index.php?pg=request

For customers without a current 3rd Party Product support agreement contact information for BitDefender is provided below:

Contact info for BitDefender:

 United States: (+1) 954 414 9655, (+1) 954 281 4024
(English - 24 hour service)

 Canada: (+1) 647 955 1197, (+1) 647 847 3405
(English: 24 hour service)

 Australia: (+61) 2801 44572, (+61) 2801 48283, (+61) 1300 954 574
(English - 24 hour service)

 United Kingdom: (+44) 208 819 2649, (+44) 203 514 8734
(English - 24 hour service)
Related Articles
No Related Articles Available.

Article Attachments
No Attachments Available.

Related External Links
Contact GenesisFour Support
BitDefender Contact Phone numbers
Help us improve this article...
What did you think of this article?

poor 		 1
 2
 3
 4
 5
 6
 7
 8
 9
 10
 excellent
Tell us why you rated the content this way. (optional)
 
Approved Comments...
No user comments available for this article.
Created on 4/23/2015.
Last Modified on 4/23/2015.
Last Modified by Dimitri Patakidis.
Article has been viewed 5043 times.
Rated 0 out of 10 based on 0 votes.
Print Article
Email Article