On a per labor line basis, the system allows you to override the tax on labor and sublets, but not parts.
If you are doing a job that is non-taxable, if you put it on the same ticket with jobs that are taxable, you will not be able to fully override the tax on the non-taxable job.
The suggested workaround: create a warranty division that has no tax. Bill all warranty work on a separate ticket under the warranty division.
In other words, don't mix taxable and non-taxable work on the same ticket - the system cannot handle it.
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