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Q10109 - INFO: "The file could not be found" message when starting ServiceShop Client on systems with BitDefender

For no apparent reason, BitDefender may detect ServiceShop Client.exe as infected.

As a result the file either gets deleted or quarantined and subsequent attempts to reinstall the ServiceShop Network client fail with the same result.

Customers with a current 3rd Party Product Support agreement may contact GenesisFour in order to disable live scanning or assistance with uninstalling BitDefender:  http://dev.genesisfour.com:81/HS/index.php?pg=request

For customers without a current 3rd Party Product support agreement contact information for BitDefender is provided below:

Contact info for BitDefender:

 United States: (+1) 954 414 9655, (+1) 954 281 4024
(English - 24 hour service)

 Canada: (+1) 647 955 1197, (+1) 647 847 3405
(English: 24 hour service)

 Australia: (+61) 2801 44572, (+61) 2801 48283, (+61) 1300 954 574
(English - 24 hour service)

 United Kingdom: (+44) 208 819 2649, (+44) 203 514 8734
(English - 24 hour service)

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Related External Links
Contact GenesisFour Support
BitDefender Contact Phone numbers
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Created on 4/23/2015.
Last Modified on 4/23/2015.
Last Modified by Dimitri Patakidis.
Article has been viewed 2624 times.
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